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UFirst

The UFirst mission is to provide the highest level of customer satisfaction by putting you (U), the fan, First- UFirst!  Through teamwork and personal integrity, the University Athletic Association, Inc. is committed to delivering a fun experience in a safe environment for each guest.

Feedback

Please tell us about your fan experience or your experience with a member of the game day staff below.

Fans can help improve everyone’s game day experience by providing feedback about the game day staff, as well as their overall experience at Ben Hill Griffin Stadium. The UFirst program was created to reward those staff members who bring to life the program’s mission statement and strive to make every guest’s experience a positive one. All nominated employees are eligible to win prizes and receive public recognition for their hard work and efforts.

 

Game Day Staff

Every staff person and vendor in Ben Hill Griffin Stadium is focused on helping to make your game day experience great. All of the groups listed below partner up for every home game to make Saturday’s in the Swamp enjoyable.

Contemporary Services Company (CSC)

CSC manages the ticket takers and security personnel. Frontline guards wear yellow polos and the supervisors wear light blue. For information on joining the CSC team, please call 407-316-8000.

University of Florida Police Department (UPD)

Campus police monitor areas in and outside the Stadium. All officers wear navy blue uniforms.

Gainesville Police Department (GPD)

GPD officers patrol the streets directly around the stadium and work in the West of the Stadium. GPD wears black uniforms.

Alachua County Sheriff (ACS)

ACS Officers work in the North Endzone and wear dark green uniforms.

Florida Highway Patrol (FHP)

FHP Troopers work on the East side of the Stadium and patrol the highways pre and post game. All

Troopers wear dark khaki colored uniforms

Alachua County Fire Rescue (ACFR)

All of the aid stations are staffed by ACFR Paramedics and EMT’s. Aid station EMTs wear navy blue pants and a white polo.

SAFE Management

Safe Management provides skybox personnel during football games. If you need assistance during the game, please locate the nearest usher or customer service desk located on each skybox level; all SAFE employees wear red polos. For more information about joining the S.A.F.E team, please call (904) 633-6183.

Gator Guest Services

The guest services team is available at all games to answer fan questions, assist with game day issues, and make all fans feel comfortable during athletic events. This group can be spotted by their bright green polos.

Centerplate Concessions

Centerplate is the concessionaire for Ben Hill Griffin Stadium. They provide fresh, tasty, and flavorful selections throughout the stadium. Staff members wear light blue concessions shirts.

Stewart’s Catering

Stewart’s sees to all of the catering needs of the Evans Champions Club, Skyboxes and Holloway Touchdown Terrace areas. Staff members wear navy blue shirts.

 

Guest Services

Our guest service staff members are easy to spot in bright green polo shirts and ready to assist all fans with information, directions, lost and found items, lost children, emergency paging and other services. The Guest Services desk is located at the UAA Switchboard between Gates 1 and 2 on the outer concourse on the west side of the stadium. Guest Services kiosks are also a bright green color and are located at gates 2, 7 and 16.

Ticket Relations Booths

For ticket-related issues prior to entering Ben Hill Griffin Stadium, please visit a Ticket Relations Assistance Area located at:

  • Gate 1, Exterior Ticket Booth
  • Gate 17
  • Gate 13 (Student Ticket Office)
  • Gator Boosters lobby in the North End Zone between Gates 7 & 8
Florida Athletics - A Championship Experience with Integrity - Vision Statement
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